Support
The questions people ask most, and how to reach a person if yours is not here.
A show I went to is missing
If an artist is missing entirely, search for them and use the request option; we add the most-requested artists first. If the artist is there but a particular night is not, that night has not been contributed yet. Where the catalogue comes from, and why it is not complete, is set out in the Terms of Service.
The setlist is wrong
Correct it at Setlist.fm rather than asking us to. We do not edit setlists by hand, because the next refresh would overwrite the correction, so fixing it at the source is the only change that sticks.
I cannot sign in
Use Forgot password on the sign-in screen to get a reset email. If you originally signed up with Google or Apple, use that same button rather than a password, since your account is tied to that provider. If the reset email does not arrive, check spam first, then write to us.
Changing my name, bio or photo
Settings has your display name, bio and profile visibility, and all three can be changed as often as you like. Your username is the one thing that cannot; the Terms of Service explains that rule.
Getting a copy of my data
Settings has an export option in the ShowFlow iOS app. The web app does not have one yet, so email us and we will send you the same file. What the file contains and where it is generated are described in the Privacy Policy under Your rights.
Deleting my account
Settings, under Danger zone. It asks you to confirm, and it is not reversible. Exactly what deletion removes, what survives it and why is set out in the Privacy Policy under Your rights. Get a copy first if you want one.
Reporting someone, or something they posted
Use the report control on any show log, comment or profile. Blocking is separate and immediate, and you do not have to report someone to block them. What happens after a report, and how quickly, is committed to in the Terms of Service. If you would rather write to a person, use the address below.
Getting in touch
Write to privacy@showflow.io. That address reaches a person, and it is the same one to use for anything about your data or about a report.
See also the Privacy Policy, the Terms of Service, and ShowFlow Security Information.